Use the Cynefin diagram to parse problems into five types: simple, complicated, complex, chaotic, and disorder. Each has very different approaches and applying wrong approach is frustrating.
Dave has committed to putting most if not all of his material into a Wiki for general use and improvement. This wiki site is definitely under construction. Cynefin Wiki 
Cynefin is a Welsh term without exact English equivalent according to Dave Snowden. Roughly meaning the place of our belonging. Dave Snowden uses the term to designate a framework for identifying four or five profoundly different types of complexity. Using this tool can prevent many failures in problem solving.
Dave Snowden invented and developed "Sense Maker" methods and software. Perhaps we should learn from him about how self generated and self classified narrative fragments can help make sense.